Frequently Asked Questions
HOW DO I ORDER?
Answer: Placing on order on our website is Fast, Easy and Safe or Call our sales team on the above number.
I LIKE THE PRICES BUT I REQUIRE YOU TO DESIGN MY ARTWORK, HOW LONG WILL IT TAKE?
Answer: We normally take 1-2 days to produce proofs. Our team of designers work hard to produce creative artwork and so proofs can sometimes take longer than this. If your print is urgent please call the sales team on the above number before ordering to get an current lead time on artwork
I HAVE USED OTHER PRINTERS IN THE PAST, THE QUALITY LEFT A LOT TO BE DESIRED. HOW CAN I BE SURE YOUR QUALITY IS UP TO STANDARD?
Answer: We have been providing the UK with quality affordable printing for many years.
We take great pride in a challenge, we will surpass your expectation with our focused team of sales consultants, designers, printers and print finishers. Our mission is to offer all our clients a Quality Value Service.
From a simple flyer to a complex colour brochure, we will impress you with our tailored skills. We guarantee you will receive the highest level of customer care and quality print services.
I LIKE YOUR PRICES BUT WOULD LIKE A DIFFERNET STOCK (PAPER) IS THIS POSSIBLE?
Answer: We can print on paper from 80gsm to 400gsm. If you specify a different stock your job will be printed especially for you as a bespoke job and will increase in price. Please contact sales on the above number.
I AM LOOKING FOR A PRODUCT BUT AM UNSURE WHAT SIZE…….HELP?
Answer: Please click the link below, this page will give you dimensions of flyers & leaflets and you can download the template free of charge, alternatively please call one of our sales team on the above number.
IS MY LEAFLET OR FLYER SUBJECT TO VAT?
Answer: VAT is chargeable if the flyer is used as admission, discount on admission or product/service. An example of this is "Free (Or discounted) Admission With This Flyer". VAT is chargeable if the flyer is designed to be written on for example a form is incorporated into the design. VAT is chargeable if the flyer is to be used as a Postcard. A more detailed description of VAT print rules & regulations is a available from HM Revenue & Customs
WHAT IF THE SIZE I WANT PRIONTED IS NOT LISTED AS A PRODUCT?
Answer: If you do not see the size you wish to print as a product, you will have to pick the smallest product that your job fits into. For example, if you would like to print a 105mm x 105mm you will need to pick an A6 148mm x 105mm product. Please make sure that you pick the correct size as an error could delay your job. Give our sales team a call if you are unsure on the above number.
I AM AFTER A BESPOKE JOB CAN YOU HELP?
Answer: I would love to! email the specifications of the quote or call us on the above number and we will get a back to you asap.WHAT IS ‘BLEED’?Answer: Bleed is needed to ensure your job looks its best. Images, background colours and other fills, which are intended to print to the trimmed edge of the design, should be extended 3mm beyond the edge to give a 'bleed' without this you will end up with a white border. Example (A6 111 X 154.50) This is for cutting purposes. If you are unsure please contact our sales team on teh above number.
WHAT IS CMYK?
Answer: Four Colour Process Printing', which is also known as 'Full Colour Printing', is a widely used printing technique.
The system uses four base colours – Cyan, Magenta, Yellow and Black. By using combinations of these in various tints, it is possible to produce virtually every colour imaginable!
CAN I ORDER BY EMAIL OR PHONE?
Answer: We prefer you to order using our site but if thats not possible or if having problems with the online store. Please email or call us on the above number.
WHAT IF I MISS THE DELIVERY OF MY PRINTING?
Answer: If you are not able to take delivery of your order, our courier will leave a card to let you know they tried to make the delivery. Please call the number on the card to rearrange
IS YOUR PACKAGING BRANDED? DOES IT HAVE TO BE?
Answer: Our packaging is usually branded. However, if you would prefer it not to be then please notify us when you place your order and we will be happy to accommodate your request.
WHAT PAYMENT METHODS DO YOU ACCEPT?
Answer: Payment is required before delivery unless you are an account holder. We offers you the following payment options:
- Debit / Credit Card payments
- Cheque Payments
- Bank Transfer